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Help and support

Explore our guides on health and travel insurance to help answer your questions and simplify managing your membership.

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Health insurance

Travel insurance

Illustration and image of a happy woman on her phone using the nib app

Illustration and image of a happy woman on her phone using the nib app

Browse our topics to find online support

Skip the call queues and get the answers you need quickly.

Health insurance

How to log in, update your details or use your nib card

Check, change, add or remove from your policy

How to submit a claim, view claims history and more

Payment methods, managing your premiums and more

Travel insurance

Buying travel insurance

How to buy travel insurance and cover for cancellations

Managing your policy

How to cancel, manage or amend your policy

Discover how to claim and what documents you’ll need

Emergency assistance

How to contact the Emergency Assistance team while abroad

Easily manage your membership with our step-by-step guides

Learn how to manage your health insurance membership on the nib App or your online member account.

Account

Update your details

Cover

Manage your cover

Claims

Make a claim

Payments

Pay for your cover

See all health insurance guides

Featured how-to video

How to make a one-off payment in the nib App

Wanting to get ahead with your premiums? Make one-off payments quickly and easily using the nib App. Watch and learn how.

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