Claim on the spot with your nib card
Find out how to claim directly after a service or treatment.
How to claim with your member card
- Digital card
- Physical card
Open the nib App
Go to your ‘Account’ section by selecting the top right icon
Select ‘nib card’
For Apple users, you can add this card to your Apple wallet
For Android users, select ‘Use card to claim’
Hold your device against the terminal and your claim will be processed instantly.
Log in to the nib App
Unable to claim using your nib card?
If your card isn’t working, there are a few things you can check in your member account that may identify the problem:
Are you covered for the service you’re trying to claim on?
Have you served your waiting periods, opens in a new tab?
Have you reached your annual limit for the service?
Are you up to date with paying your premiums?
If your card still isn’t working, please contact us, opens in a new tab.
You can find more details about your nib card, including the terms you agree to by using it, in:
nib member cards
Access your digital card for on-the-go use and your physical card for back-up when needed.
Log in to your member account
An easy and convenient way to manage your cover. Submit claims on the go, connect to health services online, and unlock exclusive rewards and discounts.