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Member support team hours

Australian residents
Customer service: Mon - Fri: 8 AM - 8:30 PM

Sales enquires:

Joining nib? We're here to help! We've extended our operating hours to answer your questions about getting started.

Overseas members
Mon - Fri: 8:30 AM - 6:00 PM

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Australian Residents

Whether you’re an existing nib member or looking to join, we’re here to help.

Opening hours (AEST/AEDT): 


Customer service: Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sundays and NSW public holidays, opens in a new tab.

Sales enquiries: Extended operating hours until 30 June
Closed: public holidays, opens in a new tab.

Overseas members

If you’re an overseas student or worker, please see these contact details.

Opening hours (AEST/AEDT): 

Open: Mon - Fri: 8:30 AM - 6:00 PM
Closed: Sat, Sun and public holidays.

Corporate clients

For all corporate sales enquiries, please see these contact details.

When emailing us, please include your business name, approximate number of employees, contact details and a brief description of how we can assist you. The corporate sales team will be in contact within 24 hours (Monday – Friday).

Australian Residents

Whether you’re an existing nib member or looking to join, we’re here to help.

Opening hours (AEST/AEDT): 


Customer service: Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sundays and NSW public holidays, opens in a new tab.

Sales enquiries: Extended operating hours until 30 June
Closed: public holidays, opens in a new tab.

Overseas members

If you’re an overseas student or worker, please see these contact details.

Opening hours (AEST/AEDT): 

Open: Mon - Fri: 8:30 AM - 6:00 PM
Closed: Sat, Sun and public holidays.

Corporate clients

For all corporate sales enquiries, please see these contact details.

When emailing us, please include your business name, approximate number of employees, contact details and a brief description of how we can assist you. The corporate sales team will be in contact within 24 hours (Monday – Friday).

Find a provider near you

Search our network of healthcare professionals to get the best value from your cover. Look for hospitals, physios, surgeons and more.

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Other nib services

Find the contact details for all other areas of nib.

For Providers

For all Hospital, medical and Extras providers, see the providers' contact details.

nib Partners

For all enquiries related to our partnerships, see the following contact details.

Other nib services

Find the contact details for all other areas of nib.

For Providers

For all Hospital, medical and Extras providers, see the providers' contact details.

nib Partners

For all enquiries related to our partnerships, see the following contact details.

Our addresses

Contact us by mail

nib health funds Locked Bag 2010, Newcastle NSW 2300

Head Office

22 Honeysuckle Drive, Newcastle NSW 2300

Tell us about your experience

Let us know what we’re doing well or what we could be doing better. Find out how to provide feedback or make a complaint, opens in a new tab.