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Contact us

Need to get in touch? Contact nib Thrive

Support hours:

Monday to Friday: 9:00am – 5:00pm (AEST/AEDT)

Closed: Saturday, Sunday and national public holidays.

Woman with down syndrome talking on the phone

We’re here to help

Call us

Our team are here 9:00am to 5:00pm (AEST/AEDT) Monday to Friday to chat through any questions you may have.

Email us

General enquiries:

Submit an invoice:

Mail us

Mailing address:

nib Thrive Locked Bag 2010, Newcastle NSW 2300

Are you an nib health insurance member, looking for support?

If you are an nib insurance member or your enquiry relates to nib health funds please visit the Contact us page.

Take action in the nib Thrive online portal

Log in to the online portal to view, edit and manage your account.

Participants
Log in to the portal to update details, check balances and review invoices.
Providers
Log in to the portal to update details, check remittance and view payment statuses.

Helpful NDIS information and support

How a disability advocate can help

An advocate can provide information, help an individual explore their options as well as, make informed decisions that benefit you.The Department of Social Services funds the National Disability Advocacy Program (NDAP) to provide people with disability access to effective advocacy support.

man in wheelchair and women sitting together reading a book

Find and book NDIS support workers through Kynd

  • Join for free: It only takes minutes to create an account, with the easy to use website and app available 24/7.

  • Find NDIS providers: Browse the app to connect with providers that suit your needs. Plus, you can add job posts and let nearby support workers apply.

  • Book and manage: Chat to support workers, make bookings and manage your NDIS services online.

Kynd app screenshot next to an image of a male support worker and a male participant with downsyndrome holding a football. Both sitting outside on the grass

Provide feedback or make a complaint

We encourage you to provide feedback and we would be grateful to hear any ideas you have to assist with improving the way we work.

Any complaint received will be dealt with promptly and fairly. We’ll keep your complaint confidential and request your permission if details surrounding your complaint need to be shared. The only time your complaint would be shared without permission is when we believe that someone is at risk of serious harm or if we believe a criminal offence has occurred.

To provide feedback or make a complaint:

To make a complaint to the NDIS Commission, visit NDIS Commission’s website.