Need to get in touch? Contact nib Thrive
Support hours:
Monday to Friday: 9:00am – 5:00pm (AEST/AEDT)
Call us
Our team are here 9:00am to 5:00pm (AEST/AEDT) Monday to Friday to chat through any questions you may have.
Email us
General enquiries:
[email protected]
Submit an invoice:
[email protected]
Mail us
Mailing address:
nib Thrive Locked Bag 2010, Newcastle NSW 2300
Are you an nib health insurance member, looking for support?
If you are an nib insurance member or your enquiry relates to nib health funds please visit the Contact us page.
Take action in the nib Thrive online portal
Log in to the online portal to view, edit and manage your account.
Helpful NDIS information and support
An advocate can provide information, help an individual explore their options as well as, make informed decisions that benefit you.
The Department of Social Services funds the National Disability Advocacy Program (NDAP) to provide people with disability access to effective advocacy support.
Join for free
It only takes minutes to create an account, with the easy to use website and app available 24/7.Find NDIS providers
Browse the app to connect with providers that suit your needs. Plus, you can add job posts and let nearby support workers apply.Book and manage
Chat to support workers, make bookings and manage your NDIS services online.
Provide feedback or make a complaint
We encourage you to provide feedback and we would be grateful to hear any ideas you have to assist with improving the way we work.
Any complaint received will be dealt with promptly and fairly. We’ll keep your complaint confidential and request your permission if details surrounding your complaint need to be shared. The only time your complaint would be shared without permission is when we believe that someone is at risk of serious harm or if we believe a criminal offence has occurred.
To provide feedback or make a complaint:
Call us on 1800 999 333
Email us at [email protected]
To make a complaint to the NDIS Commission