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Log in to your member account

Enjoy the quickest and easiest way to stay on top of your cover. Claim wherever you are, access health services online and enjoy rewards and discounts.

How to log in to your member account

  1. Download the nib App from the App Store, opens in a new tab or Google Play, opens in a new tab 

  2. Open the app and select 'Log in' 

  3. Enter the email address registered to your policy and select 'Next' 

  4. We'll send a verification code to your email. Enter the code and click 'Next’ 

  5. Now that you are logged in, you can set up biometric login or create a four-digit PIN for easier access to the app.

Screenshot of nib App login screen with an arrow pointing to the green Log in button

Still having trouble logging in?

Check out these common issues that might be causing the problem.

Change your contact details

Make sure your contact details are up to date so you’ll never miss important notifications from us.


Submit a claim

Haven’t claimed for your treatment or service? Find out how you can claim online.


nib member cards

Access your digital card for on-the-go use and your physical card for back-up when needed.