Australian telehealth providers

Learn more about your options for accessing telehealth.

07 May 2024 3 minute read

Expecting woman doing a telehealth video call with female doctor through laptop while sitting at a kitchen table.

For many Australians, telehealth changed the way we access healthcare. Not only did it make it more accessible and convenient, but now we have greater flexibility and choice and control when it comes to choosing the healthcare professionals we engage with.

But, what happens if your healthcare professional doesn’t provide telehealth services? Can you still access telehealth?

Well, let’s explore your options.

Types of telehealth providers

Telehealth isn’t just limited to GP consultations - specialists, allied health providers, mental health professionals and nurses are just some of the healthcare professionals who provide telehealth services.

Accessing telehealth through medical providers

Generally, the best way to access telehealth is simply to ask your GP or healthcare provider whether they offer it. Or, use nib’s find a provider, opens in a new tab tool to search for healthcare professionals who offer telehealth services.

To be eligible for GP telehealth consultations, opens in a new tab, you must have seen your GP in person, or another GP from the same practice, within the past year. This rule also affects your ability to claim Medicare benefits for your telehealth appointment, opens in a new tab; if your GP doesn’t offer telehealth services and you have to access telehealth through an alternative provider, you might not be able to claim Medicare benefits for that appointment.

If your medical professional doesn’t offer telehealth, you can also access services through online-only companies like our health partner hub.health, opens in a new tab.

nib and hub.health: GP telehealth

At nib we’re committed to being your partner in health, which means making it easier for you to access healthcare when you need it. We’ve partnered with hub.health, opens in a new tab to give you access to a wide network of Australian-based GPs, wherever you are. You can enjoy the privacy and security of a phone appointment from anywhere in the country.

Whether you need a medical certificate, prescription, pathology or radiology request or just general health advice, you can speak with a GP at a time that suits you. All you need is your phone and your eight-digit member number located on the front of your member card.

How do I get started with GP telehealth?

nib members can book an appointment via the nib App, opens in a new tab or head to our GP telehealth page, opens in a new tab to learn more. Overseas students and workers on a policy that includes out-patient GP services, will be covered for all GP telehealth appointments. Other members, such as Australian Residents and GreenPass, opens in a new tab members, can take advantage of our exclusive pricing when booking. Head to the GP Telehealth page to learn more, opens in a new tab.