Your nib card, now on mobile

You can scan your digital nib card at any provider with a HICAPS card terminal, where you would normally swipe your plastic member card.

The nib card is available for Apple and Android users. For Apple, you'll need a device with Apple Wallet, and the latest version of the nib App to access your nib card. The latest version of the app is available for devices with iOS13 and above. For Android users, you'll need a device with Android 6.0 that supports NFC (you’ll need to make sure this is enabled), and the latest version of the nib App to access your card.

You can access your nib card through the nib App by heading to "My nib card". You'll need the latest version of the nib App and for Apple users, a device with Apple Wallet, or for Android users, a device with Android 6.0 that supports NFC (you’ll need to make sure this is enabled).

If you make any changes to your personal details, such as changing your name, your nib card will update automatically with your new details.

You'll see a confirmation when your card has been scanned. If your claim is successful, the amount we can pay will be automatically calculated and your claim instantly processed, so you'll only pay the difference. 

Tip: check your remaining benefits in the nib App before your appointment!

You can scan your card from your device at your healthcare appointments instead of your plastic card, so you don't technically need both, but for now, all new members will be sent a plastic card when they join.