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Update your communication preferences

Opt to receive updates about your health cover, member newsletter, nib Rewards, invitations to health programs and other products and services.

How to update your communication preferences

  1. Open the nib App and go to your ‘Account’ by selecting the top right icon

  2. Below the ‘Profile’ section, select ‘notification’ to change your in-app notifications and communication preferences

  3. Select ‘Communication preferences’ to choose the types of communications you'd like to receive from nib by selecting ‘Opt in’ or ‘Opt out'

  4. Select ‘Save preferences’ to save your changes.

How to change how nib contacts you

About preferred method of contact

When you join, we'll ask you how you’d like to receive communications from us – by mail or email (also known as 'preferred method of contact').

Why switch to email?

Enjoy quick updates delivered straight to your inbox, easily access your communication history and help reduce your carbon footprint.

  1. Open the nib App and go to your ‘Account’ by selecting the top right icon

  2. Tap on ‘Member details’ and select ‘Edit’  

  3. Under ‘Preferred method of contact, select ’Email'

  4. Tap ‘save’ when you’re done

Change your contact details

Make sure your contact details are up to date so you’ll never miss important notifications from us.


Review or change your cover

Have your health needs changed? It might be time to review or update your cover to make sure it fits your lifestyle.


Log in to your member account

An easy and convenient way to manage your cover. Submit claims on the go, connect to health services online, and unlock exclusive rewards and discounts.