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Claim a refund on your OSHC cover

Need a refund for your Overseas Student Health Cover (OSHC)? If your circumstances have changed, you can submit a request online.

How to request an OSHC refund

  1. Select ‘My Policy’ then select ‘Payments,’ from the dropdown menu

  2. Select ‘Request a refund’

  3. Complete the form. All fields are required, which means you must complete every section

  4. Attach supporting documents

  • When you choose a reason from the menu for your refund request, a list will appear showing the documents you need to provide

  • You can attach files by either dragging and dropping them into the provided area or by selecting them from your device

5. Tap ‘Submit’ to finish. You will see a message confirming that your submission was successful

Suspend or resume your policy (International members)

Suspending your policy is like putting your membership on hold. During this time, you won’t have to pay premiums, but you also won’t be able to use any services or make claims.


Review or change your cover

Have your health needs changed? It might be time to review or update your cover to make sure it fits your lifestyle.


Check what you’re covered for

Not sure what you’re covered for? Check your policy online.