Missed a payment
Missed a payment? No worries. Learn how you can get your premiums back on track.
Have sufficient funds in your account
If your direct debit fails due to insufficient funds, we’ll try a ‘catch up’ payment within seven days. Once successful, your payment cycle will return to normal.
Make a one off payment
To cover a missed payment, log in to your member account or use the nib App to make a one-off payment. We won’t be able to process claims until your cover is up to date.
Check out our one off payment guide, opens in a new tab.
Sync payments with your paydays
Schedule your direct debit for the day after payday to ensure your premium is deducted when your funds are available.
Learn how to change the frequency of your payments, opens in a new tab.
How to handle multiple missed payments
- If you are behind on payments
- If your policy falls into arrears
If you find yourself behind on payments, don't worry. We understand that circumstances vary, so if you're facing challenges in paying your premium we’ll work with you to find a solution that suits you. Here are some options available to you:
Make a one-off payment, opens in a new tab: You can make a ‘catch-up’ payment anytime by making a one-off payment through your member account or the nib App.
Review your cover, opens in a new tab: Are you paying for cover you don’t need? Review your cover and excess online in your member account, via the nib App or contact us to chat with one of our friendly team members.
Suspending your policy, opens in a new tab: This is like putting your policy on hold – you won't pay any premiums, but you also won't be able to claim for services on your policy during this time.
If you’re struggling to pay your premiums due to financial hardship or a declared natural disaster, please get in touch, opens in a new tab with us so we can discuss your options.
Payments troubleshooting
Having payment issues? Check out our guide to help you resolve your payment problems.
Make a one-off payment
Want to get ahead with your premiums? Simplify the payment process by making a one-off payment. This way, you reduce the need for multiple transactions and stay ahead on your payments.
Paying your premium by direct debit
We’re here to make paying for your premiums as easy as possible. Learn how to set up or update your direct debit.