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Check the status of your claim

Stay up to date with your claims online.

What if I can’t see my claim?

Don’t worry if you can’t see your claim on the homepage of your nib App.
As long as you have your confirmation email your claim is being processed.

How to check the status of your claim  

  1. Log in to the nib App 

  2. Your recent claims will appear on the homepage of the App. Claims will no longer be visible on the homepage after three months 

  3. Alternatively, select ‘Claims’ from the main navigation menu 

  4. You will see the full list of your claims history 

  5. The status will be shown at the top of each claim. ‘Submitted’ means your claim is currently being processed 

  6. Once the claim has been successfully processed, the status will change to either:

  • ‘Paid to you’: which means the payment has been deposited into your nominated bank account or

  • ‘Paid to provider’: indicating the payment has been sent directly to your medical provider. 

nib App home screen with Recent claims section highlighted and nib App My Claims screen with claim status highlighted

Submit a claim

Haven’t claimed for your treatment or service? Find out how you can claim online.


Check the status of your claim

Stay up to date with your claims online.


Claim on the spot with your nib card

Find out how to claim directly after a service or treatment.