Help and support
Explore our guides to help answer your questions and simplify managing your membership.
I need help with my...
Browse our topics to find online support
Skip the call queues and get the answers you need quickly.
Looking to update your Australian Government Rebate (AGR)?
Find out how to update your income tier this tax time to get the right government rebate and avoid overpayments.
Your 2024/2025 Private Health Insurance Statement for tax time will be available to download from 7 July 2025 in your member account.
Health insurance
Easily manage your membership with our step-by-step guides
Learn how to manage your health insurance membership on the nib App or your online member account.
Account
Cover
Claims
Payments
Featured how-to video
How to make a one-off payment in the nib App
Wanting to get ahead with your premiums? Make one-off payments quickly and easily using the nib App. Watch and learn how.
Don't have the nib App?
