Telehealth

Telehealth appointments with a medical doctor or nurse practitioner are ideal for non-urgent healthcare needs, including treatments recommended by your medical doctor or nurse practitioner, medical certificates* and referrals for blood tests and medical imaging.

Telehealth appointments are a convenient way to speak with a medical doctor or nurse practitioner, especially if you live in a rural or remote area. You can have your appointment from home, which means no travel time and less waiting around. It’s easier to fit into your day, and during flu season, it helps you stay safer by avoiding contact with others.

You must be over 18 to access telehealth through hub.health. This helps make sure people using the service can safely manage their own health online.

No, telehealth should not be used in emergencies. In case of a health emergency, dial 000 for emergency services in Australia. A medical emergency includes symptoms such as chest pain, difficulty breathing, or severe bleeding.

If you’re not experiencing a medical emergency, nib members can analyse their symptoms confidentially with nib Symptom Checker, opens in a new tab exclusively available for use in Australia through the nib App. To understand your symptoms fast, just answer a few questions in a quick virtual health assessment and get guidance on when to seek medical attention based on the seriousness of your symptoms.

No. Under the Medicare Benefits Schedule (MBS) guidelines for telehealth services in General Practice, hub.health, opens in a new tab practitioners cannot access MBS items.

You can claim for 100% of the cost of hub.health, opens in a new tab telehealth consults if you are:

• An Overseas Student member

• An Overseas Worker member, with cover that includes out-patient GP services

• Other members, such as Australian Residents and free nib members, can take advantage of the member discount, opens in a new tab when booking.

When you book your first telehealth appointment with hub.health, opens in a new tab, an account will be automatically created using the email address you provide. Please ensure you use a unique email address that belongs to the person making the booking.

An e-Script is an electronic prescription that your doctor sends to your phone or email if you need medication. It’s faster and more convenient than a paper prescription. You can store the e-Script on your phone or computer and use it whenever you’re ready to pick up your medication.