Ancillary providers

You do not need to register with us directly. When you register with Medicare and receive your Medicare provider number, we automatically receive your registration details from Medicare. If you need to update your details, you only need to advise Medicare.

As long as you have a Medicare provider number for the service you are providing, you are automatically registered with nib. If you are unsure if we have received your details, please contact us on 1300 853 530.

Take a look at this sample receipt, opens in a new tab.

For receipts you will need to include:

• Your association details

• Your full name

• Your practising address

• The patient’s details

• The service details

Receipts must be on a letterhead or include your provider stamp.

It should take less than a month - we receive lists of providers monthly from the associations.

Yes. You just need to make sure you meet the nib criteria for all services you provide and are registered with an nib recognised association for each service you provide.

Please refer to nib’s Provider Recognition Criteria for Natural Therapies.

You can use your association membership number for manual claiming. nib do allocate you a generic provider number, however there is little chance you will need to use it if you use your association membership number on the receipt. If you would like to know what your nib provider number is, please contact us.

Take a look at this sample receipt, opens in a new tab.

For receipts you will need to include:

• Your association details

• Your full name

• Your practising address

• The patient’s details

• The service details

Receipts must be on a letterhead or include your provider stamp.

Once you have been set up for electronic claiming, please contact us on 1300 853 530 to activate it. You’ll need to quote your Medibank Private number or the number allocated to you by the terminal supplier.

Once we have received your details from your association, and you’ve contacted us to activate your electronic claiming record (if you’re using electronic claiming) your details should always remain up to date with nib, as long as your details with your association are correct.

If you have any issues with claiming, please contact us on 1300 853 530.

If you’ve moved locations, you just need to let your association know. They will let us know on your behalf. If you have electronic claiming, you also need to notify your terminal supplier.

If a customer is claiming for a gym membership or personal trainer services, a Health Management Program form needs to be completed by the treating practitioner recommending the service. For any other providers in the Wellness category, the customer will need to follow their standard claiming process procedure. If your customer has questions regarding claiming, please advise them to contact nib.

You will need to complete a new registration form if you change address. If you have multiple business locations, a form for each location will also need to be completed.

The new owner will need to complete a registration form.

Hearing Aid providers don’t need to apply with us directly to be registered – as long as they are a Hearing Aids company or clinic, with a registered audiologist or audiometrist providing the aid, we will automatically register them when claims come in.

Provider recognition varies depending on the appliance you supply. Please contact us, opens in a new tab to discuss how to register.

If you are an Optical Dispenser without electronic claiming, please complete the Optical Dispenser Form. If you are an Online Business, please complete the Online Optical Dispenser Form. If you have electronic claiming, you will automatically be registered.

Podiatrist, Physiotherapist, Chiropractor and Osteopath who have a Medicare number are able to provide these appliances. Alternatively, an Orthotist or Pedorthist who are registered with the AOPA or APAA.

There are three ways to register as an Antenatal Classes and Postnatal Services provider:

1. If you are registering a business that provides Antenatal Services, complete the antenatal registration form

2. For both Antenatal Classes and Postnatal Services not performed by a business but by someone who is a registered nurse or midwife with AHPRA, just make sure your individual provider details are on the receipt - such as your full name, address and AHPRA number - and we will register you manually when a claim is received.

3. For Lactation Consultants: If you are a Lactation Consultant (for Postnatal Services), as long as you are a registered nurse or midwife we can register you manually when a claim is received. If you are a Lactation Consultant with the International Lactation Consultant Association, you can contact us with your membership details and we will register you.