PALM health hub
Supporting PALM scheme workers since 2009, both now and in the future
Offering great value health cover and services to our PALM scheme members from Pacific Islands and Timor Leste.
Solomon Islands PALM Soccer Tournament December 2024
If you’re a PALM Scheme employer and would like to know more about the work we do to support health and wellbeing initiatives in the PALM scheme reach out to our Community and Welfare Manager, George Sala.
Are you an Approved Employer (AE)?
Discover our benefits for your PALM workforce.
Find health guides and resources in your preferred language
See our collection of translated documents to help you stay healthy while in Australia.
Bislama
Pidgin English
Fijian
Tok Pisin
Samoan
Tongan
Tuvalu
Kiribati
English
Timorese
PALM support nurse
Have any worries or questions about your health? Our PALM support nurse service is here to help. Just give your nib policy number when you call, and you’ll be 100% covered.
Our nurses are your first contact for health issues. They can:
Assess your symptoms
Provide immediate medical advice
Book a GP appointment if needed.
We can also connect you with an interpreter or have a support person call the nurse on your behalf.
Call 1800 929 260, opens in a new tab to speak to a nurse today.
PALM nurse is available from:
Monday-Friday 9am-5pm AEST
Closed: Saturday, Sunday and national public holidays.
Nurses cannot issue prescriptions, medical certificates or emergency help. For these services you can use our GP telehealth service, or please call 000 if your situation is an emergency.
Why choose nib for your PALM workforce?
nib is the preferred insurer for the Australian Government’s Pacific Australia Labour Mobility (PALM) scheme.
Get health cover and services that are right for you and your workforce.
Cover that meets visa requirements
Our health covers will meet the visa requirements for all PALM approved visas. Plus, our health covers are approved by the Department of Home Affairs (DHA), opens in a new tab.
GP and support nurse services
Members can choose between our support nurse, opens in a new tab or GP telehealth, opens in a new tab services. Both offer no out of pocket costs, so workers can access quality healthcare on the go.
Approved Employer management
Helping AEs manage policies and meet the required deed and guidelines. Offering bespoke billing and onboarding processes to help accommodate the needs of your workforce.
Support to the PALM community
Offering support to welfare teams and workers through community engagement, health information, preventative welfare initiatives and critical incident management.
Need help? Contact us
Opening hours (AEST/AEDT):
Open: Mon - Fri: 8:30 AM - 6:00 PM • Closed: Sat, Sun and public holidays, opens in a new tab.
For PALM members
Call us (within Australia):
Call 1800 775 204
Call us (outside Australia):
Call +61 2 9692 4488
Prefer to chat?
Chat to us, opens in a new tab
For Approved Employers (AE)
For general enquiries or support:
Call +61 418 740 293
For community enquiries:
Call +61 481 454 520, opens in a new tab
Email us:
palm@nib.com.au, opens in a new tab