PALM health hub
Supporting PALM workers now and in the future
Offering great value health cover and services to our PALM scheme members from Pacific Islands and Timor Leste.
nib is the preferred insurer for the Australian Government’s Pacific Australia Labour Mobility (PALM) scheme, supporting members since 2009.
Our goal is to help our members within the Pacific Australia Labour Mobility Scheme, opens in a new tab (PALM) achieve better health and wellbeing by reducing hospital and medical costs while living in Australia.
Find health guides and resources in your preferred language
See our collection of translated documents to help you stay healthy while in Australia.
Bislama
Pidgin English
Fijian
Tok Pisin
Samoan
Tongan
Tuvalu
Kiribati
English
Timorese
Bislama
Pidgin English
Fijian
Tok Pisin
Samoan
Tongan
Tuvalu
Kiribati
English
Timorese
Why choose nib for your PALM workforce?
Get health cover and services that are right for you and your workforce.
Cover that meets visa requirements
Our health covers will meet the visa requirements for all PALM approved visas. Plus, our health covers are approved by the Department of Home Affairs (DHA), opens in a new tab.
GP telehealth appointments
Members can access a network of experienced Australian-based GPs (doctors) from anywhere in Australia. Offering no out of pocket costs for video or phone consultations, with appointments available 24/7.
AE management
Helping AEs manage policies and meet the required deed and guidelines. Offering bespoke billing and onboarding processes to help accommodate the needs of your workforce.
Support to the PALM community
Offering support to welfare teams and workers through community engagement, health information, preventative welfare initiatives and critical incident management.
Need help? Contact us
Opening hours (AEST/AEDT):
Open: Mon - Fri: 8:30 AM - 6:00 PM • Closed: Sat, Sun and public holidays, opens in a new tab.
For PALM members
Call us (within Australia):
Call 1800 775 204
Call us (outside Australia):
Call +61 2 9692 4488
Prefer to chat?
Chat to us, opens in a new tab
For Approved Employers (AE)
For general enquiries or support:
Call +61 418 740 293
For community enquiries:
Call +61 481 454 520, opens in a new tab
Email us:
palm@nib.com.au, opens in a new tab