1. Download the nib App from the App Store, opens in a new tab or Google Play, opens in a new tab.

2. Open the app and select Log in.

3. Enter the email address or phone number registered to your policy and select Next.

   • If you choose to log in with your phone number, then you will also be prompted to enter your member number. Your member number can be found on the front of your nib card

4. A verification code will be sent to you. Enter the code and select Next.

5. You’ll then be prompted to enable Touch ID or Facial recognition and a 4-digit pin for easy login in the future.

1. Go to the member account, opens in a new tab page.

2. Select 'Login, opens in a new tab'.

3. Enter the email address or phone number registered to your policy and select Next.

   • If you choose to log in with your phone number, then you will also be prompted to enter your member number. Your member number can be found on the front of your nib card

4. A verification code will be sent to you. Enter the code and select Next.

We support the latest iOS and Android software. If you're having trouble logging in to the nib App, make sure you have downloaded the latest version. For Android users, the nib App is only available on Google Play if your country is set to Australia.

If you haven’t received an email with your verification code, check the following:

• Have you typed your email address correctly?

• Have you looked in your junk folder?

• Does your email client have a spam filter? Add the nib.com.au domain to your safelist to make sure emails from us can get through.

• If you’re using a work email, does your IT department use a security software to hold or monitor emails?

• Are you having issues receiving other emails? This could indicate a problem or delay with your email provider

If you haven’t received an SMS with your verification code, check the following:

• Have you typed your phone number correctly?

• Are you having issues receiving other text messages? This could indicate a problem or delay with your network provider

If you’re unable to log in after entering the verification code you received, check the following:

• Have you typed your code correctly?

• Is the code valid? Your verification code expires after 15 minutes, so you’ll need to start again and get a new code if you’ve waited longer than 15 minutes to enter the first one.

• Did you close the page or hit the back button? Do not close the verification page or go back.

• Is your browser blocking cookies? If you see the error message “Something went wrong while trying to authenticate you”, check that your browser is not blocking cookies, and that you’re not in private mode or incognito. You may also need to clear your browsing data.

As a member listed on a policy, you can have your own access to log in and manage your cover.

To log in, you’ll need to enter the individual email address or phone number that’s registered to you as a policy member. If you're not the policyholder and your individual email address or phone number hasn’t been assigned to you, ask the policyholder to add it for you in their member account.

Your web browser or system settings could be impacting your ability to log in to your member account via the website. If you are having issues, try the following:

1. Use a different browser (for example, Chrome, Firefox or Microsoft Edge)

2. Make sure you're using the latest version of your browser

3. Check that Javascript is enabled

4. Check your browser has cookies turned on

The privacy and security of our members is our top priority, and we continue to invest in new technology to ensure greater protection of our member data. The use of One Time Passwords (verification codes) to access your member account is a simpler and more secure way for our members to login and access their policy information.

Members no longer need to remember a username and password combination, which not only provides ease of access but ensures greater protection against online malicious activity.