What information will I need to provide, and how can I be sure this isn't a scam?

If you are an affected former employee, we'll need additional details such as your date of birth, current address, and banking information to ensure each payment is securely made to the right person. You can read more about how we manage your privacy and your rights on our Privacy Policy. We will not ask you to provide identification, bank or superannuation details over the phone or through SMS. To verify the authenticity of any communication regarding the payroll review, you can reach out to us directly at payreview@nib.com.au .

When should I expect to receive the payments?

Impacted former employees will receive details regarding the expected date of payment after completing the form below. We anticipate contacting you to confirm details of your payment, including the date it is expected, by November 2024.

What if I disagree with the amount owing to me?

We welcome you to get in touch with us via payreview@nib.com.au if you don’t understand your outcome or do not agree with it.

How do I report any other suspected issues with my pay?

If you have any other concerns or suspect any issues with your pay, please reach out to us at payreview@nib.com.au .

Entitlements – nib Travel Customer Service and Emergency Assistance

Secure online form for former employees

nib has conducted an audit and reconciliation of our payroll processes and systems for team members in Travel Operations. Through this review, we identified an error in the application of some allowances and entitlements affecting some current and former members of our Travel team.

Former employees impacted by this will have received a letter confirming if they were impacted by this issue during their employment with nib.

We are very sorry this has occurred. We are committed to ensuring our employees are paid correctly and have commenced a remediation plan to ensure this does not happen again. We thank you for your patience, co-operation and understanding through this process.

Please follow the instructions provided, so that we can:

Verify your identity
Ensure that you are paid the amounts owing to you.

More information

Here’s what you need to do:

1. Download and complete tax and superannuation documentation

To begin, please download the forms:

After completing the forms, be sure to save a copy (PDF is preferred). You'll need to upload the completed forms so we can verify your identity and ensure accurate payment processing.

2. Complete the Former employee details form below

Please fill out the form below and attach both your completed TFN Withholding Declaration and Superannuation Choice forms.

We will verify your identity with the information you provide to us and the existing identification details we already have as a former employee.

3. Get confirmation of your final payment amount

After confirming your identity and once we have finalised the reconciliation, we will send you a final impact summary, including the total amount owed.

What happens after?

4. Review final calculation

During the final stage of the review process, you will have the opportunity for a final consultation with a P&C representative where you can provide any additional documentation pertaining to the final impact summary for consideration.

5. Receive your payment into your specified bank account

You will receive confirmation of payment via email once the transaction has been completed.

Former employee details form

Please complete the form below so we can verify your identity and ensure that you receive the amounts owing to you.

Support

We are available to answer any questions you might have and guide you through the process. Please contact us on payreview@nib.com.au and we will aim to respond to your query as soon as possible.