Entitlements – nib Travel Customer Service and Emergency Assistance

Secure online form for former employees

nib has conducted an audit and reconciliation of our payroll processes and systems for team members in Travel Operations. Through this review, we identified an error in the application of some allowances and entitlements affecting some current and former members of our Travel team.

Former employees impacted by this will have received a letter confirming if they were impacted by this issue during their employment with nib.

We are very sorry this has occurred. We are committed to ensuring our employees are paid correctly and have commenced a remediation plan to ensure this does not happen again. We thank you for your patience, co-operation and understanding through this process.

Please follow the instructions provided, so that we can:

Verify your identity
Ensure that you are paid the amounts owing to you.

More information

Here’s what you need to do:

1. Download and complete tax and superannuation documentation

To begin, please download the forms:

TFN Withholding Declaration (372.45kb), opens in a new tab

Superannuation Choice form (432.27kb), opens in a new tab

After completing the forms, be sure to save a copy (PDF is preferred). You'll need to upload the completed forms so we can verify your identity and ensure accurate payment processing.

2. Complete the Former employee details form below

Please fill out the form below and attach both your completed TFN Withholding Declaration and Superannuation Choice forms.

We will verify your identity with the information you provide to us and the existing identification details we already have as a former employee.

3. Get confirmation of your final payment amount

After confirming your identity and once we have finalised the reconciliation, we will send you a final impact summary, including the total amount owed.

What happens after?

4. Review final calculation

During the final stage of the review process, you will have the opportunity for a final consultation with a P&C representative where you can provide any additional documentation pertaining to the final impact summary for consideration.

5. Receive your payment into your specified bank account

You will receive confirmation of payment via email once the transaction has been completed.

Former employee details form

Please complete the form below so we can verify your identity and ensure that you receive the amounts owing to you.

We respect your privacy. We collect and use your information in line with our Privacy Collection Notice, opens in a new tab. We will never ask for personal details such as your name, contact details, TFN or financial information over the phone.

Your personal details

All fields are required.

First name

Last name

Date of birth

Please use the format yyyy/mm/dd

Email address

Confirm email address

Please re-enter your email address to ensure we contact you using the correct email

Phone number

Address

Please use the format: Street Address, Suburb / City, State, Postcode, Country

Your bank details and financial documents

Please submit your current banking information and upload your completed TFN Withholding Declaration, opens in a new tab, and Superannuation Choice form, opens in a new tab. This will enable us to authenticate your identity. Your data is collected and handled in compliance with our Privacy Collection Notice, opens in a new tab.

All fields are required.

Banking institution

Bank account name

BSB

Account Number

TFN Declaration

Supported file types: png, pdf, jpg, etc. (<5mb)

Superannuation choice form

Supported file types: png, pdf, jpg, etc. (<5mb)

Your declaration

Please read through the Privacy Collection Notice, opens in a new tab and confirm the following before you submit.

I declare that the information provided is true, correct, and pertains to me personally.

I have read and agree to the Privacy Collection Notice and agree to nib collecting and using my personal information to process payment into my specified bank account.

Support

We are available to answer any questions you might have and guide you through the process. Please contact us on payreview@nib.com.au, opens in a new tab and we will aim to respond to your query as soon as possible.